"8.10" the high-speed Shaanxi section of major traffic accidents -- Chinese life insurance Shaanxi branch actively carry out rescue service
23:34 on August 10, 2017 Xu, the Shaanxi section of high-speed traffic accident. In August 11th from the Shaanxi provincial public security departments, the relevant department of Ningshan County, has caused 36 deaths and 13 injured.
According to a preliminary understanding of the accident vehicle Henan operating a plate of Henan C88858 bus (core set of 51 people, carrying 49 people from Chengdu to Luoyang), via Beijing Kunming Expressway in Xi'an direction of Qinling Mountains No.1 Tunnel south, crashed into the tunnel traffic accidents. The accident caused 36 deaths, 13 people were injured, the injured have been rushed to the hospital.
After the accident Chinese life insurance company of Shaanxi general manager Li Chun attaches great importance to the first time instructions immediately launched the emergency plan for major accidents, to set up a major accident Li Chunzong as head of the leading group, make comprehensive arrangements for the accident. The general manager in charge of operations Yan total personally took command of the establishment of a joint working group, the first arrangement, quick start emergency plans, set up emergency Easy Access, positive and trade company and Sichuan branch company, Henan branch contact and obtain relevant information about the bus tourists, and immediately rushed to the scene to guide the rescue services, access to the casualty information.
Xi'an branch, health first time in response to the emergency plan, quickly set up rescue service team, to the scene of the accident, the local funeral home and the hospital admissions (Xi'an city Huxian Forest Hospital, Red Cross Hospital, the First Affiliated Hospital of Jiaotong University), surveying the scene to verify casualties information, visit condolences to the injured. Actively cooperate with the investigation of customer information of government departments, published claims service hotline, set up 24 hour traffic accident rescue service, open claims Easy Access, simplify claims service.
Adhering to the special, active responsibility principle, China life insurance Shaanxi branch opened "claims Easy Access", according to the accident promptly launched eight service initiatives:
(a) take the initiative to find customers
Fully mobilize employees, sales personnel and personnel related channels, according to the company's underwriting information, visit the initiative, a comprehensive search for customers.
(two) multi-channel receiving report
Provide sales staff report, counter report 95519 and local telephone service claims report, and according to the local actual situation, set the scene claims service report, providing multi-channel, 24 hours report receiving services for customers.
(three) simplify the reimbursement application data
For customers to apply for medical expenses insurance, can not provide medical treatment information, only provide receipt of medical expenses.
(four) free to provide the original policy
The customer provides the main information and insurance company information, the company can accept the application, the client can not provide the original policy.
(five) cancel hospitals restrictions
Whether or not to accept the customer designated hospital, the insurance companies bear responsibility.
(six) the relaxation of identity
For the identity card, residence booklet, proof of identity loss, if the customer can provide (Village) committees over the public agency issued proof of identity, the company can accept the application, customers need to provide additional proof of identity.
(seven) cancel and optimization of death proof materials
For the government or government agencies authorized by the public release of information on the victims, can judge the customers belonging to the company, the company claims can take the initiative, customers need to provide additional proof of death.
(eight) free replacement policy
For the insurance contract is lost, damaged case, the company shall waive the fee issue.
At present, in the province, city branch under the unified arrangements of relevant claims service work is carried out in our company will keep everything in good order and well arranged, follow up and report the progress of the subsequent settlement work.